We were able to get the user to send us this:
Screenshot 2021-02-28 093213.png
Looks like a pretty normal computer name of "Home-1".
I tried setting my computer's name to "Home-1" and could not reproduce the problem.
As far as the way the app is launched - they download a zip file of the .exe (bundled) application, unzip it, then double click on the .exe to run the app. It is not being run in a virtualized environment.
It has never worked before on this user's machine, but has worked on many other user's machines.
Clearly there is something 'different' with this user's machine, but they are non-technical and it will be up to us to hold their hand to figure out what it is. So far we don't even have any ideas on what to ask them to check for.
THanks for all your help everybody -
*Brian
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