Kaspersky Internet Security 2013

[danbaron]

I bought the DVD from Amazon.

I couldn't download it directly from Kaspersky, my connection is too slow (dialup, 56k).

I already had Kaspersky Internet Security 2012 installed.

I thought I should be able to install the new version, without uninstalling the old version - I was wrong!

I installed it over 48 hours ago.

Since then the color shown has been red (not yellow or green).

It constantly reads, "Computer security is at risk".

It says the databases are "obsolete".

Also, it has constantly been attempting to update itself since then.

It always reads, "Updating databases and application (15%)...".

Beneath that, it always reads either:

"connecting to server"

or,

"processing files".

Amazing!

The updating has been stuck at 15% for over 48 hours.

(I haven't kept the computer turned on 24 hours per day, but, whenever it is on, and I look, I once again see, "15%".)

In order to attempt to get any help from Kaspersky, I first had to log into my Kaspersky account.

Then, I had to go through a convoluted process in which I had to provide answers to many questions, by choosing from menus.

Finally, I was able to type in a box and describe my problem.

In a day or two, I am supposed to again log into my account and see if there is a reply.

I went through something similar last year, when I purchased Kaspersky Internet Security 2012, directly from Kaspersky.

At that time, I already had Kaspersky Internet Security 2011 installed.

The Kaspersky applications automatically update their databases daily, and they always remind you of how many days you have remaining.

My assumption was that when I purchased Kaspersky Internet 2012 from Kaspersky, the result would be just an extra year of the databases updating themselves - I was wrong!

Instead, there was a huge download of the new program, hundreds of megabytes.

And, if I remember correctly, the download had to be completed in one connection, or you had to start it over from the beginning.

So, the result was that, for someone with a dialup connection, the download was impossible.

I went through Kaspersky support for that problem, and before long I realized, the support people couldn't care less about my trouble.

(It seems to me that it must be obvious to Kaspersky that someone with a dialup connection would never be able to download the program - I wonder why they don't mention it. $$$)

One more thing, if you think you can ever find a telephone number, in order to be able to actually speak to someone at Kaspersky, then, in my opinion, you are dreaming.

(Wasn't Franz Kafka a very smart guy?)